Support - Moonstone Distribution

Support

Help Center

We provide transport solutions, truck workshop support, and load tracking services for clients across South Africa. Our operation is built around dependable road freight, practical fleet support, and improved visibility throughout the delivery process.

Frequently Asked Questions

The information below is intended to help customers better understand the business, available services, and how support is handled throughout the transport process.

What services does the company provide?

The business provides transport solutions, truck workshop support, and load tracking services for clients across South Africa. Its operations are supported by practical fleet capability, tracking visibility, and customer-focused service.

Does the company handle both long-haul and local transport?

Yes. We support both long-haul and local transport requirements depending on the needs of the shipment and the route involved. Our goal is to provide practical, reliable logistics support across South Africa.

Does the company specialise in container transport?

A significant part of the business focuses on container transport, particularly supporting fruit imports and exports across South Africa. This remains one of the core strengths of the operation.

Are temperature-controlled logistics services available?

We operate 14 genset trailers to support temperature-controlled transport needs. We also provide plug-points for reefer containers and storage facilities for reefers and general purpose containers.

How does shipment tracking work?

Customers receive a tracking link directly from our team. That link can be used to open the live tracking page and view shipment progress, milestone updates, and visibility throughout transit.

What happens if a delivery is interrupted by a breakdown or operational issue?

If a delivery is affected by an operational interruption, we follow a practical response process that includes immediate notification, fast assistance via our on-site workshop, accurate delivery updates, practical solutions where possible, and reliable follow-up communication until the matter is resolved.

Can I request a quote online?

Yes. You can use the Get a Quote page to submit your shipment details and receive a transport estimate. Please note that calculator results are provided as an estimate only, and final pricing is confirmed by our team.

How do I contact the business directly?

You can contact us by email at info@msdlogistics.co.za or reach out to the relevant team member listed on the Contact page for management, operations, or fleet-related support.

What makes the business different?

The business combines over 50 years of logistics experience with a strong commitment to service excellence, customer-focused support, and modern tools that improve pricing visibility and tracking.

Does the company have its own workshop support?

Yes. We have an on-site workshop with experienced mechanics to help reduce downtime and support faster operational response when maintenance or breakdown issues arise.

What type of fleet does the business operate?

Our fleet includes 20 Daewoo trucks and 14 genset trailers, supported by an on-site workshop and dedicated breakdown service.

What kind of goods does the business mainly transport?

A major portion of the business focuses on container transport, especially in support of fruit imports and exports across South Africa. We also provide tautliner transport, which continues to grow as part of our service offering.

Is the business fully licensed and insured?

Yes. Our vehicles and drivers meet legal and safety requirements, and the business operates with comprehensive insurance and professional operational standards.

Can I use the website to track my shipment at any time?

Yes, as long as you have the tracking link sent by our team. Once pasted into the tracking area on the website, it will open your live tracking page in a new tab.

Ready to Get Started?

Get an instant quote and experience the Moonstone difference

Help Center

Frequently Asked Questions

Ready to Get Started?

About

Quick Links

Contact

Legal